Frequently Asked Questions
What are the differences between prints?
Hand Embellished Prints
These prints are one of a kind, but do not alter the image to the point of a variant. These prints are embellished with additional paint and/or medium to enhance the image to be more representative of the original. Some contain color shifting, shimmer, sparkles, metallics, and so on.
Prints use archival quality ink and varnish that will ensure the print quality remains over time. They are each embellished by hand for a unique one-of-a-kind embellished print. These prints are not always available. Get notified of the next update with the Newsletter.
Standard Open Edition Prints
These prints are readily available in the shop. They contain no additional layers of paint. Therefore, they lack the additional one-of-a-kind details of the embellished prints.
Prints use archival quality ink and varnish that will ensure the print quality remains over time.
One-Of-One Prints
These prints are completely one of a kind, because they alter the image to the point of a variant. The image will be distinct compared to the original. These prints are embellished with additional paint and/or medium to enhance the image beyond the original. Some contain color shifting, sparkles, metallics, and so on.
Prints use archival quality ink and varnish that will ensure the print quality remains over time. They are each embellished by hand for a unique one-of-a-kind embellished print. These prints are not always available. Get notified of the next update with the Newsletter.
What materials are used?
Ink, Paint, and Medium
All prints use Archival Quality Ink. Some prints are embellished with additional paint and/or medium to enhance the image to be more representative of the original. Some contain color shifting, sparkles, metallics, and so on.
While prints are sealed, some materials are known to have certain properties and should be treated with respect. See individual listings for additional information on which materials were used.
Varnish
Canvas prints are sealed with an archival quality varnish that will ensure the print quality remains over time.
Options may include Gloss, Satin, and Matte. Decided by design but may be available by request.
Canvas
High Quality Canvas Prints are a unique offering that allows the owner a likeness of the original at a fraction of the price. These prints are loose canvas, NOT STRETCHED, and are flexible and durable. Items will be shipped rolled. Canvas prints can be dry mounted and/or framed as a display option.
How will my print be shipped?
Loose Paper Prints
Prints on small looseleaf will be packed flat into a USPS Priority Shipping Envelope.
Prints exceeding 12” will be gently rolled and packed into a USPS Priority Shipping Tube.
Loose Canvas Prints
These prints will be gently rolled and packed into a USPS Priority Shipping Tube.
Current Shipping Rates
All orders, 1-10 prints, ship for the Flat Rate of $7.99.
We are currently only shipping within the US but will be expanding as options become available.
For Special Requests, Please Contact Us for Options.
Things that have to be said…for business.
Lost or Damaged Items
Customer satisfaction is very important, and sometimes things happen outside of our control.
We take every opportunity to make sure prints arrive safe and sound, so please notify us with any questions or concerns about transporting your prints.
Site Errors
All information is checked for accuracy, however, there are sometimes mistakes that get overlooked.
Puzzling Art Co is NOT responsible for any typos or errors that might be present.
Please CONTACT US if you have any questions or concerns.
Refund Policy
In the event a replacement is unavailable, Puzzling Art Co may offer a shop credit but does not offer full refunds outside of the requirements of the law.
Please contact us with any questions or concerns.